TAPPA INSIGHTS™

Seeing The Human Side Of Your Customers

AI DATA INSIGHTS

Tappa Insights™ uses AI to analyze customer interactions across social media and support channels, providing valuable insights to improve customer satisfaction, increase efficiency, and drive business growth.

CUSTOMER SUPPORT ANALYSIS THAT GETS TO THE HEART OF THE MATTER

Our AI dives deep into your customer support interactions, analyzing tickets, live chat transcripts, and more to uncover hidden trends and patterns. We pinpoint recurring issues, measure response times with laser precision, and even track individual agent performance.

The result? Optimized workflows, lightning-fast response times, and customers who can't stop singing your praises.

SOCIAL MEDIA MONITORING THAT NEVER SLEEPS

Tappa Insights transforms you into a social media savant. We keep a vigilant eye on your channels, tracking mentions of your brand, and products. Our sentiment analysis tools act as your personal PR barometer, gauging public opinion in real-time.

With Tappa Insights, you'll be the first to know about emerging trends, potential PR fires, and shifts in brand perception.

LEVERAGING INSIGHTS

Tappa Insights helps you understand what your customers are saying and how they feel:

  • Identify customer pain points: Analyze support tickets and social media conversations to understand common issues and areas for improvement.

  • Track customer sentiment: Measure customer satisfaction and identify potential brand advocates or detractors.

  • Monitor competitor activity: Stay informed about what people are saying about your competitors and identify opportunities to differentiate your brand.

  • Improve product development: Gather valuable customer feedback to inform product development and innovation.

  • Measure campaign effectiveness: Analyze social media engagement and sentiment to assess the impact of marketing campaigns.

Transform Customer Interactions with Tappa Insights

WORK WITH US

See how Tappa Insights can help you deliver exceptional customer experiences and achieve your business goals.